1. Reach out to us via the email provided in the contact us page. Please include as much information as possible to include your telephone number as well. We check our email frequently.
2. Once the information is provided and we have discussed the project in detail, we will prepare a cost estimate based on the parameters you have provided.
3. When the estimate is completed (usually 1-3 days), we will forward it to you for your review. If accepted, we will discuss payment terms as it relates to both the deposit and final payment.
4. Once the deposit has been received, we will immediately begin with sourcing the materials and getting it delivered to our shop. You will be kept informed on the status of your project as details emerge. This will include verbal (when necessary), written and electronic photos of the project as we begin from start to finish. Please feel free to contact us at any time before during and after the project is completed. We want the experience to be as seamless as possible, and we value your input.
5. Your project can also have an inscription engraved on the back of it should you so choose. You would need to provide that information to us ahead of time. We would then send you a template of the inscription for review and approval before proceeding.
6. Once completed we will provide you with photos of the project. Upon receipt of final payment, the project will be carefully packaged and mailed. A tracking number will be provided to you once it has been shipped.